Frequently Asked Questions

How are freeze-dried candy, fruit and ice cream made?

All our products go through the same freeze-drying process using specialised equipment. First, the food is frozen to ultra-low temperatures (around -45°C). A vacuum is then applied while the temperature is slowly increased, allowing the moisture to escape through sublimation (water skips the liquid stage and goes straight from ice to vapour).
The result? A light, crunchy texture with big flavour, while keeping the original taste and nutritional value. Depending on the product, the process can take 5 to 30+ hours.

Do you add anything during the freeze-drying process?

Nope. Nothing added. No chemicals, no preservatives, no funny business.
Freeze-drying is simply a temperature- and pressure-controlled process that removes moisture — that’s it.

Does freeze-drying remove nutritional value?

Not at all. Freeze-drying is one of the best methods for preserving nutrition, flavour, and texture.
Because the food is frozen before moisture is removed, nutrients stay largely intact — you just get a lighter, crunchier version of the original. Bonus: freeze-dried candy often tastes even sweeter thanks to flavour concentration.

How do you calculate nutritional information for freeze-dried candy?

Because freeze-drying removes water (and therefore weight), nutritional values can’t be measured accurately by weight alone.
Instead, kilojoules and calories should be considered per piece, not per gram. Freeze-drying doesn’t change the calorie content — it just removes the water.
Example: around 20 pieces of candy ≈ 100 calories (420 kJ).

Do people eat less because it’s freeze-dried?

Usually, yes. Removing water intensifies flavour, so you feel satisfied sooner.
Hard candies like Minties, Red Ripperz and Brittle also transform into a soft, airy, meringue-like texture that melts in your mouth — easier on teeth and oddly addictive (you’ve been warned).

Do I need to drink water while eating freeze-dried foods?

Yes — and you should anyway. Freeze-dried foods contain little to no moisture, so they don’t contribute to hydration.
Enjoy them alongside a drink and you’re golden.

How long do freeze-dried products last?

When stored correctly, freeze-dried foods can last years.
Our products are packed in foil zip-lock bags and have a best-before date of 12 months from production. Once opened, reseal tightly and store in a cool, dry place away from sunlight.
For peak crunch and flavour, we recommend enjoying within 2–3 months of opening.

Can all foods be freeze-dried?

Short answer: no.
Some foods freeze-dry beautifully, others… not so much. It’s a bit of trial and error. We focus on candies and desserts that deliver the best texture, flavour and overall experience.

What’s the difference between freeze-drying and dehydrating?

Both remove moisture, but they’re not even close in quality:

Dehydrating removes about 80–95% of water and changes texture and flavour.
Freeze-drying removes 98–99% of water while preserving structure, flavour and nutrition.

Freeze-drying machines are far more advanced (and expensive) — and the results speak for themselves.

Do you have a physical store?

No storefront — we operate online only so we can focus on quality and fast turnaround. Orders are dispatched daily via Australia Post or local collection.

Do you offer Click & Collect?

Yes - local pickup from Thornlands Q 4164.

Do you offer wholesale?

Yes — we do.
We’re always open to collaborating with retailers, cafes, events, and like-minded brands who value quality, consistency, and standout products. Wholesale partnerships are assessed on a case-by-case basis so we can ensure the right fit, reliable supply, and a great experience on both sides.

If you’re interested in stocking Coastal Crisp Co products or working together on something custom, we’d love to hear from you. Send us a message or email coastalcrispco@gmail.com and let’s start the conversation.

Shipping Policy

Order Processing

Orders are processed Monday to Friday, 9:00am–4:00pm AEST, excluding public holidays.
Orders received before 12:00pm on a business day are typically dispatched the next day. Orders placed after 12:00pm, on weekends or public holidays will be dispatched the next business day.
All orders are subject to payment verification and stock availability. If an item is out of stock or delayed, we will contact you with options (substitute, wait, or refund).

Shipping Regions & Carriers

We ship within Australia only. Coastal Crisp Co. uses Australia Post and trusted local couriers to deliver your sweet treats. Carrier choice depends on parcel size, weight and destination.
Regional and remote deliveries may take longer and may incur additional fees.

Shipping Rates

Flat rate standard shipping applies to most orders; actual shipping cost is calculated at checkout.
Additional charges may apply for bulky or heavy items; these will be displayed at checkout.

Delivery Estimates

Metro areas (major cities): 2–5 business days from dispatch.
Regional/remote areas: 3–10 business days from dispatch.
Please allow additional time during peak seasons (e.g. holidays) or unexpected courier delays. These are estimates only and not guaranteed.

Signature & Safe Handling

Perishable and fragile items may require a signature on delivery to ensure quality. If no one is available to sign, the courier may leave the parcel in a safe place or reattempt delivery, depending on their policy. Coastal Crisp Co. cannot be held responsible for items left unattended by the courier.

Pre-Order & Backorder Items

Pre-order/backorder items will be dispatched when available. If you order pre-order and in-stock items together, we will either hold the whole order until all items are available (default) or dispatch available items immediately if you request separate shipping—separate shipping will incur additional charges.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with tracking information. Tracking updates are provided by the carrier; Coastal Crisp Co. is not responsible for delays once the parcel is with the courier.

Address Changes & Incorrect Addresses

Please ensure your shipping address is complete and accurate at checkout. If you need to change your address after placing an order, contact us immediately. We may not be able to update the address once the parcel is in transit. If a parcel is returned to us due to an incorrect or incomplete address, you will be responsible for re-shipping fees.

Failed Deliveries & Returns to Sender

If a courier attempts delivery and the parcel is returned to Coastal Crisp Co., we will contact you. Re-shipment will incur additional postage fees. If you prefer a refund for the returned goods, a refund for the product cost will be issued less original shipping and return postage costs.

Damaged or Missing Items

Please inspect your order on arrival and contact us within 48 hours of receipt if items are missing or damaged. Provide photos of damaged items and packaging. We will assess the issue and, where appropriate, arrange a replacement or refund.

Cancellations & Refunds

Orders can be cancelled without penalty while still in processing. Once dispatched, cancellations are subject to our returns policy and any courier fees. Refunds are processed to the original payment method within 7–14 business days after we receive and inspect returned items.

Special Requests & Gift Packaging

If you have special delivery instructions or require gift packaging, include a note at checkout. We’ll do our best to accommodate requests but cannot guarantee them.

Contact Us

For queries about shipping, tracking or delivery issues, contact Coastal Crisp Co. customer service with your order number and details. We’ll respond as quickly as possible during business hours.

Policy Changes

Coastal Crisp Co. may update this shipping policy occasionally. The effective date is shown at the top of this page. Continued placing of orders constitutes acceptance of the updated policy.